Page 6 - CA Sustainability Report 2019

A Reliable Company

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-------------- Activities during FY 2018
 Services’ Quality that Drives the Business Sustainability and Continuity
 Quality Improvement Tool
CSR  Integrated Management System for Operation Excellence
VALUE

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Quality Improvement Tool
Annual Performance Evaluation Campaign

On Annual basis Chiyoda Almana conducts a Performance
Evaluation Campaign at all the ongoing projects. This campaign
meets our obligation in line with certification to ISO 9001 (For
Quality Management) to monitor our quality aspects of services as
determined using standardized test procedures, and compared,
when possible, to average performance or best practice.
During January 2019, Chiyoda Almana successfully received
clients’ feedback on the quality of services provided during the
completed year of 2018. Analysis of the feedback was conducted
and reported to company management team with the established
action plan to cover any shortcomings as per company procedures.
The annual process ensures the prompt response and proactive
action of Chiyoda Almana towards clients’ feedback. The
Performance Evaluation Campaign is one of the key tools to
identify areas of improvement, maintain relationships with clients
and enhance the quality of services.

Integrated Management System for Operation Excellence
International Standards recertification for Safety, Quality, Environment and Health

Chiyoda Almana has developed and implemented an Integrated Management System (IMS) as a framework that allows
the company to document, control and improve business operation in order to offer highest quality services to its clients,
operate safely and avoid environmental pollution. During January & February 2019, Chiyoda Almana received the auditors
from Bureau Veritas in preparation to recertifying the company’s Integrated Management System (covering Quality
Management System, Safety Management System, Environment Management System). Following a successful auditing
process by Bureau Veritas, Chiyoda Almana achieved the following:
 Implementation and successful certification of new ISO standard for Occupational
Health and Safety (ISO 45001: 2018)
 Change the certifying body for ISO by obtaining successful ecertification with Bureau
Veritas for entire Integrated Management System implemented in Chiyoda Almana
(covering 3 standards; ISO 9001: 2015, ISO 14001: 2015 & ISO 45001: 2018)
 Start implementation of Business Continuity Management System (ISO 22301:2012),
rd
targeting certification with Bureau Veritas by the 3 Quarter of FY 2019
 Start implementation of Risk Management System (ISO 31000: 2018)
Chiyoda Almana is striving to better satisfy the needs and expectations of clients,
stakeholders and interested parties through enhanced focus on the international
standard as one of the key element to achieve the targeted control integration on Safety,
Quality, Environment and Health system.

6 Chiyoda Almana Sustainability Report FY 2018