Page 6 - CA Sustainability Report_2022

Customer
Evaluation

Campaign

2021

CSR
Value Reliable Company
1

• Customer Evaluation Campaign • Qatargas 3rd GES –PES Engineering Workshop

Chiyoda Almana completed the annual Customer Evalua- On 03 November 2021, Chiyoda Almana participated at
tion Campaign which targets the company’s customers the annual Qatargas GES –PES Engineering Workshop
who received services during the period from January to organized by Qatargas Projects Management Depart-
December of 2021. ment under Engineering & Projects Group.
At the end of each calendar year, Chiyoda Almana request The Workshop aimed to strengthen the mutual benefi-
its customers to assess and evaluate company’s perfor- cial work relationship between GES Contractors an
mance on the delivered services during the completed Qatargas Projects Engineering Support (PES) team.
year. Qatargas objective of this year’s workshop is to reach a
The elements of evaluation coves engineering competen- higher level of collaboration and engagement between
cies, communication, compliance, schedule performance all parties to achieve Qatargas pillar “Quality and Flaw-
and other elements. less execution of projects’’.

The received feedbacks were analyzed and shared with During the workshop Qatargas presented new and up-
concerned teams in Chiyoda Almana for required actions dated procedures and shared an annual projects fore-
of improvement. The out come of the campaign is report- cast.
ed to company management for review and update. In addition, Chiyoda Almana among other GES Contrac-

Chiyoda Almana highest priority is to meet clients’ expec- tors was given the opportunity to share with PES Team
tations in terms of quality and timely response to earn cli- feedback, expectations, challenges and other improve-
ents trust and be a reliable partner for its clients in Qatar. ment opportunities related to Engineering activities per-
formed by Chiyoda Almana with Qatargas.
In addition to the valuable Annual Customer Evaluation
Campaign, Chiyoda Almana continually receive comments Outcome of the workshop was shared by Qatargas with
and feedback from its clients through frequent face to face all GES contractors and follow up actions was estab-
meetings and discussions. lished to conclude the Workshop.